Call Center Customer Service

Customer Service Representative – Pharmacy Benefits

We’re seeking a reliable and people-focused Customer Service Representative to support members with pharmacy benefit questions and concerns. In this role, you’ll assist customers via phone, email, and chat while helping resolve issues clearly and efficiently.

The ideal candidate enjoys working with people, stays composed in a fast-paced call center environment, and takes pride in providing solutions that make a real difference. Prior customer service experience is required, and experience in a medical office or insurance-related setting is strongly preferred.

If you’re looking for a stable role where your communication skills and problem-solving abilities are truly valued, we’d love to connect.

You’re a strong fit if you:

• Feel comfortable connecting with customers across phone, email, and chat

• Can keep your cool in fast-paced or high-volume situations

• Take pride in solving problems and helping people navigate issues smoothly

• Bring prior experience in customer service or client-facing support roles

• Have a background in a medical office or insurance setting (highly valued!)

EOE.